Frequently Asked Questions

  • There always seems to be something that needs attention, often at the most inconvenient times, like after a long day's work, before a weekend, or when guests are arriving. Having your handyman on “retainer” eliminates much of the hassle of dealing with these tasks.

    By scheduling quarterly or monthly visits, we provide you and your neighbors with a dedicated handyperson who knows you and your home well, ensuring consistent, reliable, high-quality service every visit.

    Through a membership, we can learn the intricacies of you and your home and proactively care for it on an ongoing basis. Our goal is to provide homeowners with peace of mind, ensuring their home remains safe, functional, and joyful.

  • We will collaborate with you to create a customized list of items tailored to your home. You can always modify this list as your needs and the seasons change. Here is a list of many of our standard care items. If you don't see what you're looking for, just ask.

  • Have you ever wondered why you’re paying an hourly rate for multiple trips to the hardware store? Or considered if an hourly model incentivizes workers to take longer to do your project? That’s why we bid outcomes and jobs, not hours. Our experienced professionals can handle multiple tasks - like minor electrical and plumbing jobs - along with standard handyman tasks around the house, all within your service window - which is usually about half a day.

    And, our pros can typically complete 95% of tasks themselves. If a job requires a specialist, we will connect you with the right trade partner and coordinate the process on your behalf. We pass the costs through to you with no additional fee.

  • Cancel anytime. Our job is to deliver such an outstanding value and customer experience that you want to renew quarter after quarter. Just ask our clients - we don’t need a contract to lock you in.

  • Projects outside of your customized service will be bid or priced individually. Seasonal packages or worked performed by one of our trade partners will be be approved and billed separately from your subscription.

    Your handyman will arrive with basic parts for everyday tasks (e.g., nails, basic caulk). For larger parts or materials, you can either purchase them yourself or let us handle the research and purchase on your behalf. For items costing over $100, we will seek your approval before making the purchase.

    For parts and materials requiring specific styles, designs, or specifications, we recommend you select them personally. We’re happy to offer advice as needed.

  • We can’t wait to introduce you! You can expect a high-end, high-quality craftsman with years of experience. The kind you save to your contacts and tell your friends about. They take pride in their work and truly enjoy collaborating with homeowners. Of course, they also undergo a rigorous vetting process to ensure quality, service, and friendliness, including a hands-on assessment. The best part, though, is that it will be the same person every visit! You don’t have to worry about “who’s going to show up this time.”

  • For our quarterly service members, we will schedule one visit every season (three months). Monthly service members will have a visit scheduled once every month. Additionally, we reserve extra hours each week for clients who special additional projects or or tasks that require additional attention.

  • One of the best aspects of being a member is gaining priority access to your handyman and our team of trade partners. We reserve time each week specifically for clients who have additional projects. While we don’t specifically offer emergency services, you can expect us to treat urgent matters urgently. Many times we can get to you in a day or two, and almost always within a week or two.

  • Our clients love our modern electronic payment system. We load your payment information securely one time, and all future payments are as simple as tapping a button on your phone or computer.

  • For larger jobs or those requiring a specialist, TRUhand can connect you with qualified trade partners and vendors. The cost of the specialty vendor will be billed directly to you. We are happy to manage the process, provide quotes, and, upon your approval, coordinate the vendor's visit. For these larger projects, we will inform you of any additional management fees before we begin.